New Approaches to Managing Work Relationships

NEW APPROACHES to MANAGING WORK RELATIONSHIPS is based on the premise that work in organizations gets done through relationships. Success in the 21st century, according to a study by Kom/Ferry and Columbia University Graduate School of Business, will depend on a much higher order of excellence in communication. It may surprise readers to know that most people make between 800-8,000 attempts at communication daily. These attempts often result in pain, loss of energy and limited results. New Approaches is a workshop that teaches people how to significantly alter that number to between 8-80 satisfying and productive communications.

Another surprising piece of information is that most people have only 3 or 4 productive hours in an 8-hour work day. A good deal of the unproductive time can be attributed to getting ready for, avoiding or recovering from failed attempts to communicate. An organization's best option to increase productivity especially in the face of decreasing resources is to develop the ability of its people to relate to each other effectively and efficiently.

New Approaches Workshop Participants learn:

--how to reduce the number of communication attempts by 90% and make them count

--how to recognize behaviors that don't work and replace them with behaviors that do work.

--how to communicate painlessly with other people regardless of the other's skill level

--how to handle interactions with success and satisfaction for all parties

--how to convert blame into responsibility

Blaming is a waste of time and energy. Once a person learns how to change blame into responsibility he/she becomes a more powerful and effective member of the organization. Employees are no longer intimidated or hurt and productivity soars.

The Skills We Teach are:

Congruence, Empathy, and Unconditional Positive Regard. These ideas, called the Person Centered Approach (PCA), were developed by psychologist, Carl R. Rogers during the late 1930's. Through his research, Rogers established that congruence, empathy, unconditional positive regard are both necessary and sufficient for the conduct of successful relationships. The teaching of these skills has been refined for the realm of work and organizations by Ernest E. Meadows, a colleague of Rogers and Founder of Camelot. These skills have been used successful to improve work relationships in organizations of all types: Fortune 500 corporations, public agencies, small businesses, non-profit and volunteer endeavors.

Ernie Meadows designed New Approaches to Managing Work Relationships in response to a challenge offered by on of Camelot's client's who requested a workshop that would teach the same skills in less time and more cost effectively with no reduction in quality. Previously, clients began to feel capable using OCA after about 12 days of work spread over a year and a half. With New Approaches clients are capable after 6 1/2 days of work spread over 3-4 months. The challenge was met, value and quality were concurrently increased, with a significant reduction in cost.

The Result is a highly transferable model based upon proven principles of adult learning:

we teach what each individual is ready to learn when they are ready to learn it. Most trainers teach what they have to teach without reference to their student's readiness.
Adults learn best from their own successes and from observing other people's failures. Our learning environment is based on issues volunteered by the participants. They practice each skill until they become successful.
We reinforce the experiential learning with a theoretical framework so our students can relate intellectually to what they are learning.
We teach in spaced multiple sessions to allow repetition and time to integrate what is learned. Early sessions are short to avoid overload. As participants progress, so does session length.

What we teach will support a company's values and organizational culture. People do what works for them. The Person Centered Approach provides more satisfying outcomes. When individuals use PCA, it works; so they choose it more often and in doing so increase their ability. At the completion of our New Approaches to Managing Work Relationships workshop, participants will have a solid foundation in PCA. The organization will reap the benefit of the increased energy, creativity, efficiency and responsibility that occurs with skilled employees.

Camelot will provide a New Approaches to Managing Work Relationships workshop for employees of the same company or department. Individuals may also attend our public workshops in La Jolla. New Approaches is a six and a half day program spread over approximately three month:

Four Sessions

1st session - one afternoon and the next morning

2nd session - 3-4 weeks later, one full day

3rd session - 4-5 weeks later, two full days

4th session - 4-5 weeks later, two and one half days

For more information, to register or to schedule a New Approaches workshop in your organization, contact:

Katy at

(858)459-0494

Katy@camelot-usa.com

Click here for NEW APPROACHES WORKSHOP SCHEDULE